Shipping Fee:
Free Shipping: Orders over $9.99 qualify for free shipping.
Shipping Fee: Orders under $9.99 incur a $3.99 shipping fee.
Shipping Area:
We currently ship to the United States, United Kingdom, Europe, Canada, and more.
Note: Please provide your shipping address at checkout to confirm product availability in your region.
Total Delivery Time:
Total Delivery Time = Processing Time + Shipping Time
Shipping Time:
United States (from US Warehouse)：3-7 business days.
United Kingdom, Europe, Canada, and other regions：4-11 business days.
Restocking orders (limited items）：15-30 business days for a few items.
Note:
Business days are Monday through Friday, excluding holidays.
Shipping times begin from the date your order ships, not the date it is placed. Delays may occur due to invalid addresses, customs processing, or other unforeseen circumstances.
If your package is delayed, please contact us at service@puainta.com. We’ll assist you and provide a solution based on the cause of the delay.
Processing Time:
Orders are processed within 48 hours on business days.
Delivery Time Delays:
International shipments may face delays due to weather, holidays, or customs. If your order is delayed, please email us at service@puainta.com. We will promptly coordinate with the shipping carrier to assist you. Thank you for your understanding.
Taxes & Tariffs:
Do I need to pay import taxes or duties?
Yes, you are responsible for any import taxes or duties charged by your country. Many countries waive these
fees on personal items below a certain value, but please check your local regulations before placing an order.
If you refuse a parcel due to duties or taxes, you will be responsible for all costs associated with returning the item to us.
How can I check my local import tariffs?
To check your local import tariffs, please contact your local post office or customs agency, or visit their official website for more information.
FAQs:
Can I cancel or modify my order?
Please email service@puainta.com for assistance.
How do I update my shipping address?
Contact us immediately if you entered the wrong address. Address changes can only be made before your order is shipped.
Will all items in my order arrive together?
We strive to ship all items together. However, some products may be shipped separately due to different shipping options. You will receive a shipping notification email for each item.
What should I do if my order arrives damaged?
Contact service@puainta.com with photos of the box and damaged items so we can assist you with a damage claim.
What if my order didn’t arrive?
If your order is missing or marked as "Delivered" but not received, contact us at service@puainta.com for assistance.
Do I need to pay sales tax?
All prices include sales tax. No additional payment is required.
Contact Us:
Email: service@puainta.com
Response Time: Monday to Friday, 9: 30 AM–6: 30 PM.
We aim to reply within 48 business hours.
Business Information:
US Company: WILLOW HEALTHTECH INC.
Address: 134 Nebraska Memphis, TN 38106
Note: This is not a return address.