Shipping Fee:
Free Shipping: Orders over $9.99 qualify for free shipping.
Shipping Fee: Orders under $9.99 incur a $3.99 shipping fee.
Shipping Area:
We currently ship to the United States, United Kingdom, Europe, Canada, and more.
Note: Please provide your shipping address during checkout to confirm product availability in your region.
Total Delivery Time:
Total Delivery Time = Processing Time + Shipping Time
Shipping Time:
United States (from US Warehouse): 3-7 business days.
United Kingdom, Europe, Canada, etc.: 4-11 business days.
Restocking Orders: 15-30 business days for a few items.
Note:
Business days are Monday through Friday, excluding holidays.
Shipping time starts from the date of shipment, not the order date, and delays may occur due to invalid addresses, customs, or other unforeseen reasons.
If your package is delayed, contact us at service@puainta.com for assistance. We’ll provide a resolution based on the cause of the delay.
Processing Time:
Orders are processed within 48 hours on business days.
Delivery Time Delays:
International shipping may experience delays due to weather or holidays. If your order is delayed, please email service@puainta.com, and we’ll promptly coordinate with the shipping carrier. Thank you for your understanding.
Taxes & Tariffs:
Do I need to pay import taxes or duties?
Yes, you are responsible for any import taxes and duties. Many countries waive taxes on private items below a certain value, but you should check your local regulations before ordering.
If you refuse a parcel due to duties or taxes, you will be responsible for all costs associated with returning the item to us.
How can I check my local import tariffs?
Contact your local post office or customs agency or visit their official website to estimate any applicable duties.
FAQs:
Can I cancel or modify my order?
Please email service@puainta.com for assistance.
How do I update my shipping address?
Contact us immediately if you entered the wrong address. Address changes can only be made before your order is shipped.
Will all items in my order arrive together?
We strive to ship all items together. However, some products may be shipped separately due to different shipping options. A shipping notification email will be sent for each item.
What should I do if my order arrives damaged?
Contact service@puainta.com with photos of the box and damaged items so we can assist you with a damage claim.
What if my order didn’t arrive?
If your order is missing or marked as "Delivered" but not received, contact us at service@puainta.com for assistance.
Do I need to pay sales tax?
All prices include sales tax. No additional payment is required.
Contact Us:
Email: service@puainta.com
Response Time: Monday to Friday, 9: 30 AM–6: 30 PM (Hong Kong Time).
We aim to reply within 48 business hours.
Business Information:
US Company: JOYTAIL LLC
Address: Qiaohong Xu, Sole MBR, 166 Nebraska Ave, Memphis, TN 38106
Note: This is not a return address.