Processing Time
All orders are processed within 24 hours during business days.
Note: Business days are Monday through Friday, excluding holidays.
Shipping Fee & Shipping Time
Shipping Fee:
Orders over $9.99 qualify for free shipping;
Orders under $9.99 incur a $3.99 shipping fee.
Shipping Time:
3–7 business days for orders shipped within the United States.
4–11 business days for orders shipped to the United Kingdom, Mexico, Australia, Canada, and Europe.
Some orders may take 15–30 business days due to restocking.
Note
You will need to enter your shipping address at checkout to confirm product availability for your area.
How to Change Your Shipping Address
If you entered the wrong shipping address, please contact us as soon as possible to update it. Please note that address changes can only be made before your order has shipped.
Guarantee
30-Day Money-Back Guarantee
Tracking number provided for every order
Safe payments via Paypal/Credit/Debit Card
Contact Puainta®
Email: service@puainta.com
Email Response Hours: 9:30 AM to 6:30 PM, Monday to Friday (Hong Kong Time).
We look forward to responding to all inquiries within 48 hours of the business day.